This month we discussed ChatGPT, its growing application in coding and writing, and some of its pros and cons. The STC has given several presentations and workshops on the topic, from fundamental definitions of language learning models (LLMs) and potential new applications to specific tips on how to use ChatGPT to help with technical writing. The tendency of GPT to “hallucinate” (present fabrications as facts) is a major barrier to using it in a professional context and can provide some reassurance to tech writers that the human touch is still necessary.
We talked about new and future applications of artificial intelligence (AI), such as Microsoft’s Copilot, and the use of AI to streamline hiring processes. The continued evolution of AI and its integration into software to help with writing and other tasks is certainly something to keep an eye on.
The discussion about AI led into the question of AI copyright, and then to having your own copyright violated. The internet makes copyright violation easier than ever, while punishing it is often harder. We agreed that the appropriate action can be very context-dependent; the inevitable reputation damage the thief incurs is sometimes punishment enough.
Partway through, a walk-on by a curious cat and a few background barks from a watchful dog reminded us of the joys and tribulations of pet ownership, especially in the era of Zoom meetings from home.
Additional topics included online portfolios and whether they’re useful, given the supremacy of LinkedIn, and website creation and management tools, with a focus on WordPress. Though WordPress is popular, and easier than coding your own website, it isn’t the simplest framework, and staying up to date with the latest plugins and features can be time-consuming.
With several students or recent graduates in attendance, we compared similarities and differences in tech writing programs at various institutions. Each places different emphasis on software such as MadCap and WordPress. We questioned whether search engine optimization (SEO) is a useful skill to teach, given the plethora of available tools to manage it for you. In all, the programs seemed to be much more similar than they were different.
We also discussed the pros and cons of the increasing focus on videos as documentation. Although videos offer the potential for greater engagement, it’s certainly faster for many to skim written materials, especially when the videos are poorly crafted or lack a proper breakdown of their content.
The Tech Comm Café provides networking opportunities, job leads, answers to work-related dilemmas, and a burst of professional energy to keep you motivated. We discuss technical writing tools and techniques, career planning, portfolios, and anything else related to working as a technical communicator.
We welcome anyone who’s interested in technical communication — contractor, in-house, student, long-time tech writer, STC member, non-member, career-changer, or recruiter. We hope to see you at the next meeting!
Next Meeting: ONLINE on Wednesday, May 17, 2023
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Date: Wednesday, May 17
Time: 7:00-8:00 p.m. Pacific Time
Location: Online via Zoom
Agenda
- Introductions. Take 60 seconds to introduce yourself, your background, current activities. A good chance to try out that new elevator speech.
- Announcements and job leads. If you know of an interesting event or a job opening, or you’re looking for work, share it with the group.
- Brainstorming Q&A. Ask about a work-related problem and discuss potential solutions.
- Speed networking. Make new contacts and discuss your professional backgrounds and goals.
Brian Young is a student at BCIT currently finishing his Technical Writing certificate. He has a BA in English from Simon Fraser University and is looking forward to working in the industry.