Spotlight: Mark Matsuno

In September’s Spotlight, we feature Mark Matsuno. Mark was the treasurer of STC Canada West Coast until June 2016 and had a pivotal role in organizing the chapter’s finances. He discusses his transition from translation to technical writing, and offers advice for new...
How much does a tech writer need to know?

How much does a tech writer need to know?

There’s an interesting tension in technical writing between knowing and not knowing. Tom Johnson, who blogs at www.idratherbewriting.com, tackled this question in an article on learner perspective. This is my take on the question of how much tech writers need to know...

Customize Flare’s tripane icons

It’s a nice touch to customize the icons used in Flare’s tripane online help. Sometimes small design touches make a noticeable contribution to the polish and professionalism of online help. In this post I’ll take you through the steps of finding the icons in an output...