Using Social Media for Your Job Search

Social media is one of the most useful tools within today’s competitive job market. Building a professional online presence and leveraging job-search features on social networking sites are powerful ways to access new and diverse opportunities. In the midst of my own...
Training Best Practices: Creation and Delivery

Training Best Practices: Creation and Delivery

When designing training materials or organizing a training session, it is important to consider creation and delivery: What are my specific objectives for the lesson? What do I want my audience to know or discover? What kinds of hands-on activities should I plan? How...
Best Practices for Creating Online Help Systems

Best Practices for Creating Online Help Systems

Recently, I was tasked with critiquing a company’s online help system, commenting on deficiencies in its current documentation, and providing feedback on all aspects of user assistance. I also needed to rework existing content. This was a valuable exercise, as I was...
Summit Session Recap: Write Tight (er)

Summit Session Recap: Write Tight (er)

(Presentation by Marcia Riefer Johnston) Writing well takes practice. We all know that technical writing is a skill and while the basics can come quickly, using them automatically takes practice. We can always improve our writing but, how? The session included tips...
Is SEO Dead?

Is SEO Dead?

I Googled “Is SEO dead?” and the list of posts and blogs that had something to say is long.  From what I can gather, it is not dead but merely undergoing a profound change—so profound that some SEO experts are changing their titles and job descriptions and renaming...