by Stephen Gauer | Dec 21, 2015 | Career, Techniques
By Stephen Gauer You’re written the user guides and online help for the new application and now the client needs someone to train the staff. Why not take the plunge and add training to your skill set? Here are some tips from my 25 years of training: Tip #1: write a...
by Serena Beck | Oct 30, 2015 | Techniques
By Serena Beck, Membership Manager As an author of many internal style guides, I can appreciate the amount of effort and time required to create a style guide and ensure it’s followed. I have a good eye for detail and enjoy making the documentation I write consistent....
by Bridget Greenwood | Apr 12, 2015 | Career, Techniques
If you’re starting your career as a technical writer, you should have an online portfolio to showcase your work. Your online portfolio should have a URL you can add to your LinkedIn profile, and be included on your resume, or pasted into the appropriate space on...
by Michelle Vinci | Dec 2, 2014 | Techniques, Tools
Social media is one of the most useful tools within today’s competitive job market. Building a professional online presence and leveraging job-search features on social networking sites are powerful ways to access new and diverse opportunities. In the midst of my own...
by Michelle Vinci | Nov 10, 2014 | Techniques
When designing training materials or organizing a training session, it is important to consider creation and delivery: What are my specific objectives for the lesson? What do I want my audience to know or discover? What kinds of hands-on activities should I plan? How...
by Michelle Vinci | Oct 25, 2014 | Techniques
Recently, I was tasked with critiquing a company’s online help system, commenting on deficiencies in its current documentation, and providing feedback on all aspects of user assistance. I also needed to rework existing content. This was a valuable exercise, as I was...
